Refund Policy

1. About This Policy

This policy explains when noIM3 Pty Ltd (ACN 696 098 316), trading as noIM₃ ("noIM₃", "we", "us", "our"), gives refunds, and what happens when you cancel or change something you have bought from us. It forms part of our Terms of Service, and words defined in the Terms have the same meaning here.

We do not give refunds if you change your mind. Our tools, reports and courses are available as soon as you pay, and ACMA work starts as soon as you approve our quote. We do refund charges we make by mistake, and nothing in this policy limits your rights under the Australian Consumer Law.

Changes that are worse for you. If we change our Terms against you, or remove a feature or tool that is part of a plan you pay for, we email you at least 30 days before. You can cancel before the change takes effect, and we refund the unused part of any period you have paid for in advance, such as a subscription or a managed licence fee (Terms Sections 1 and 2).

If an accepted quote or other written agreement (an "SOW") sets different refund terms for an engagement, the SOW applies to that engagement.

2. Your Rights Under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). If something we supply does not meet a consumer guarantee, contact us and we will put it right as the law requires, which may include a refund. Where the law allows us to limit the remedy, Section 12 of our Terms explains how.

The rest of this policy covers refunds we give, or do not give, in addition to those rights. It does not take any of them away.

3. RF Tools Subscriptions

• Cancelling. You can cancel your subscription at any time from your Account page. Cancellation takes effect at the end of the billing period you have paid for, and you keep access until then.
• No refunds for unused time. We do not refund the unused part of a monthly or annual billing period, or a subscription you no longer want, except for a change that is worse for you (Section 1). The tools, reports and exports are available as soon as you subscribe, and the Outputs you create stay yours after you cancel (Terms Section 8).
• Moving up from Flex to Pro. The change happens straight away. You pay the full difference between the two plans for your current billing period, whatever day you move, and the full Pro price from your next renewal. Your renewal date and billing period (monthly or annual) stay the same.
• Moving down from Pro to Flex. The change happens at your next renewal, and you keep Pro until then. The rest of the current period is not refunded.
• Closing your account. If you close your account, your subscription ends straight away and the unused part of the billing period is not refunded.
• Free trial. The 14-day Pro trial is free and needs no payment details, so there is nothing to refund. When it ends, your account moves to the Standard tier unless you subscribe.

4. Credits

• Monthly allowance. Credits included with your tier reset every 30 days. Unused allowance does not carry over and has no cash value.
• Purchased credits. Credit packs do not expire while your account is open. They have no cash value and are not refunded, including when you close your account.
• Reports that fail. If a report or study fails to build because of a fault on our side, we automatically return the credits it used to the balance they came from.
• When we refund purchased credits. If we stop offering the reports and studies that credits pay for, we refund your unused purchased credits. Section 8 covers what happens if we close your account.

5. Training

Courses are available as soon as you buy them and are not refunded once bought. You can access a course for as long as we offer it, including revisions we make to it.

6. ACMA Services

6.1 Before you approve a quote

Asking for a quote costs nothing. You can decline a quote, or let it lapse 30 days after we send it, without paying anything.

6.2 Once you approve a quote

Work starts when you approve our quote, and we act on approved work quickly. Please check every detail of your request, including the licensee, sites, frequencies and equipment, before you approve it. From that point our fee is payable and is not refunded, including if you change your mind or cancel the request.

6.3 Changes and cancellations

If you want to change or cancel a licence or an application after you have approved the quote, we do this as a variation. We quote the variation fee for that service before we do the work. Any ACMA fees for the change are extra and are charged at cost.

6.4 The ACMA's decision

The ACMA decides whether to grant, vary or renew a licence. If it refuses an application, or asks for changes, for a reason that is not an error in our work, our fee is not refunded. If the reason is an error in our work, we correct it and resubmit at no charge for our work.

6.5 ACMA fees

ACMA licence, issue, variation and renewal fees are set by the ACMA. Where we pay them on your behalf, we invoice you for them at cost. If the ACMA refunds to us any fee we paid for you, we pass the refund on to you. Whether the ACMA gives a refund, and how much, is decided under the ACMA's own rules.

7. Professional Services and Managed Licences

• Consulting and custom software. Cancellation and refunds are as set out in the quote you accept.
• Managed licences. Either of us can end the service with 30 days' written notice. The management fee for the current year is not refunded, except for a change that is worse for you (Section 1). ACMA fees are handled as set out in Section 6.5.

8. If We Suspend or Close Your Account

• For our convenience. If we close your account for convenience on 30 days' notice (Terms Section 14), we refund the fees you have paid in advance for Services we have not yet delivered, including the unused part of your subscription and your unused purchased credits.
• Because the Terms were breached. If we suspend or close your account because you have breached our Terms, we do not refund fees you have paid, including the unused part of your subscription and any purchased credits, except where the Australian Consumer Law requires it.

9. Charges Made by Mistake

If we charge you by mistake, for example twice for the same thing or after your cancellation has taken effect, we refund the mistaken charge in full.

10. Disputed Charges

If you think a charge is wrong, please contact us before you dispute it with your bank or card provider, because most billing problems are fixed faster that way. While a dispute is open, we may pause access to the paid features on your account until it is resolved.

11. How to Ask for a Refund

Email costa.manavis@noim3.com with the email address on your account, the invoice, order or quote reference, and what went wrong. We pay refunds to the card or bank account you paid from.