1. About This Policy
noIM₃ is a business name of noIM3 Pty Ltd (ACN 696 098 316) ("noIM₃", "we", "us", "our"). We are a radiofrequency (RF) engineering and spectrum intelligence business based in Adelaide, South Australia. Our director is accredited by the Australian Communications and Media Authority (ACMA) to make frequency assignments (an "accredited person"), and we coordinate frequencies and lodge apparatus licence applications under that accreditation.
This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access, correct or delete it. It applies when you visit noim3.com, create an account, use our tools, buy our services, take a course or contact us. It covers our three service lines:
- RF Tools: browser-based engineering software on the noIM₃ platform, including frequency planning, intermodulation analysis, link planning, coverage, HF and BESS/solar tools, offered on the Standard, Flex, Pro, Elite and Enterprise tiers.
- ACMA Services: frequency planning, coordination and licence application services for apparatus licences issued by the ACMA, including point-to-area (P2A), point-to-point (P2P) and other licence types we agree to take on. Frequency assignment (where the licence type requires one) and lodgement are carried out by our accredited person.
- Training: online courses and learning materials on RF engineering, ACMA licensing and the use of the noIM₃ platform.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where the EU General Data Protection Regulation (GDPR) or the UK GDPR applies to our handling of your information, we also meet its requirements.
2. Information We Collect
We collect only the information we need to provide our services. You can browse our website and send us an enquiry without creating an account. Our ACMA Services need your real details, because a licence must be issued to an identified licensee.
2.1 Information you give us
- Account details: your name, email address and password. We store your password only as a one-way hash, so we cannot read it.
- Work you save to your account: projects, designs, site lists and dashboard preferences you save in our tools. These can include site names, coordinates, equipment details, link parameters and notes.
- Spectrum records: when you choose a frequency for a site in our spectrum tools, we keep a record of the frequency, the bandwidth and the site's location, and nothing more. The record is anonymous: it is not linked to you or your account. Section 3 explains how we use it.
- Tool requests: frequency coordination and frequency optimisation requests are stored with your name, email address, inputs and results. Some HF tools let you enter an amateur radio call sign to look up public propagation reports.
- ACMA Services details: when you request a quote or order ACMA Services, we collect the licensee's organisation and trading names, ACN or ABN, business and postal addresses and ACMA client number, the contact person's name, phone numbers and email address, and the technical details of the sites and services to be licensed.
- Enquiries: when you use our contact or request forms, we collect your name, email address, company and phone number (where you provide them) and your message. Files you send us, such as equipment datasheets, are received by email.
- Training records: your enrolments, progress, answers, scores and the name printed on any certificate we issue.
- Payment details: payments are processed by Stripe on its own secure checkout page. Your card details go directly to Stripe and never reach our servers. We keep your Stripe customer and subscription references, your plan, and the amounts and dates of your payments.
We do not ask for sensitive information, such as health information or racial or ethnic origin. Please do not include it in messages or project notes.
2.2 Information collected automatically
- Sign-in records: each time you sign in, we record the time, your IP address and the browser and operating system your browser reports.
- Website analytics: we use Vercel Web Analytics to count page views. It records the page visited, the referring website, and your browser, operating system, device type and country. It does not use cookies.
- Server logs: our hosting provider, Vercel, keeps logs of requests to our servers, including IP addresses, for security and troubleshooting.
- Error reports: our pages report counts of errors and events to us so that we can find faults. These reports do not include your name, email address or account details.
2.3 Information from other sources
- The ACMA register: the ACMA publishes the Register of Radiocommunications Licences (RRL), which lists each licence holder's name, ABN or ACN and postal address. Some licence holders are individuals. We import the register and show licence details, including licence holder names and addresses, in our spectrum tools. We also use it to deliver our ACMA Services, including managing spectrum and licences on behalf of our clients. The ACMA maintains the register, so corrections must be made with the ACMA. Our copy updates the next time we import the register.
- Stripe: confirmation of your payments, subscription changes and cancellations.
- Your organisation or client: where someone engages us for ACMA Services, they may give us your details as the licensee's contact person.
2.4 Information kept in your browser
Many of our tools save your work automatically in your browser's local storage, so that it is still there the next time you open the tool on the same device. This includes project autosaves, templates, preferences, report branding and any site-plan images you upload. Information that is kept only in your browser is not sent to us. When you save a project while signed in, a copy is also stored in your account so that you can open it on other devices. Clearing your browser data deletes the browser copy.
3. How We Use Your Information
We use your personal information to:
- Create and manage your account, verify your email address and reset your password.
- Provide the RF Tools, including running calculations and storing the projects you save.
- Provide ACMA Services, including frequency coordination, review of coordination results by our accredited person, preparation of licence applications and lodgement with the ACMA.
- Provide training, record your progress and issue certificates.
- Process payments and manage subscriptions and free trials.
- Reply to enquiries and prepare quotes.
- Send service emails, such as email verification, password resets, account deletion confirmations, quotes and order updates.
- Keep the platform secure, prevent misuse and fix faults.
- Understand which pages and tools are used, so that we can improve them.
- Check new frequencies chosen at nearby sites against your spectrum records, so that they do not interfere with yours (see below).
- Meet our legal and regulatory obligations, including those under the Radiocommunications Act 1992 (Cth), Australian tax law and the conditions of our accreditation.
Spectrum records. A spectrum record is the frequency, bandwidth and location of a frequency you have chosen for a site. It holds only those three things, and it is anonymous: it is not linked to you or your account. It carries none of your project, client, equipment or design details, so nothing else about your work can be worked out from it. We use spectrum records for one purpose: when a frequency is checked for a nearby site, our engine includes your records in the calculation so that the new frequency does not interfere with yours. Other customers never see your spectrum records. A record can change the result of a calculation for a nearby site, for example by ruling out a channel that would interfere, but the record itself is not shown. A frequency in use at a site needs protecting whoever holds the account, so spectrum records stay in our calculations after an account is closed.
Marketing. We send marketing emails only where the Spam Act 2003 (Cth) permits it, and every marketing email includes a way to unsubscribe.
Automated decisions. We do not make decisions that significantly affect you based solely on automated processing of your personal information. Automated coordination results for ACMA Services are reviewed by our accredited person before anything is lodged.
4. Who We Share Your Information With
We do not sell your personal information, and we never show your spectrum records to other customers (Section 3). We share personal information only as set out below.
4.1 Service providers that hold our data
These providers store or process personal information on our behalf, and may use it only to provide their service to us.
| Provider | What it does | What it receives |
|---|---|---|
| Vercel | Hosts our website and servers, and provides our web analytics. | Every request made to our website, including IP addresses. |
| Neon | Hosts our databases. | The information we store about you, as described in Section 2. |
| Stripe | Processes payments and manages subscriptions. | Your email address, card details and what you are buying. |
| Resend | Sends our emails. | Your name, email address and the content of each email. |
4.2 Map and data services
When you use our map and terrain tools, your browser connects directly to the following services to load maps, terrain and search results. They receive your IP address, the map area or coordinates you are viewing and any place name you search for. They do not receive your name or email address, and each handles that information under its own privacy policy.
- Mapbox: maps, terrain elevation and place search.
- CARTO, Esri and Google: base maps and satellite imagery.
- OpenStreetMap services (including OpenTopoMap, Nominatim and Overpass): maps, place search and building outlines.
- NASA POWER: solar and climate data for a location.
- Google Fonts and unpkg: fonts and mapping software used by our pages.
Our servers also send site coordinates or map areas, but not your identity, to OpenTopography, Geoscience Australia, Amazon Web Services (which hosts the Copernicus elevation data and the European Space Agency's WorldCover data) and the Bureau of Meteorology to retrieve terrain, land cover and weather data. Our HF tools send any call sign you enter to WSPR.live and PSKReporter to retrieve public propagation reports.
4.3 Other disclosures
- The ACMA and others involved in licensing: when we lodge a licence application for you, we give the ACMA the licensee and technical details it requires. We also share relevant details with the nominated licensee and, where coordination requires it, with other accredited persons and existing licensees.
- Your organisation or client: if your employer or client engaged us for ACMA Services, we share the order, its status and its results with them.
- Quote links: we send quotes as a private link. Anyone who has the link can view the quote, including the name and email address on it.
- Certificate checks: each training certificate has a serial number. Anyone who has the serial number can view the name on the certificate, the course, the score and the completion date on our verification page, so that employers and others can confirm the certificate is genuine.
- Professional advisers: our lawyers, accountants, insurers and auditors, who are bound by duties of confidentiality.
- Legal requirements: where the law, a court order or a lawful request from a government authority requires it.
- Business transfers: as part of a merger, acquisition, financing or sale of assets, on the condition that your information continues to be protected as this policy describes.
- With your consent: in any other situation where you have agreed to it.
5. Overseas Disclosure
Our databases are hosted in Sydney, Australia. Some of our providers are based overseas or process information outside Australia, mainly in the United States and Europe. In particular, our website servers run in the United States, and Vercel, Stripe, Resend and Mapbox are based there. When we disclose personal information to an overseas provider, we take reasonable steps to make sure it is handled in a way that is consistent with the APPs.
6. How We Protect Your Information
- All connections to noim3.com use HTTPS (TLS encryption).
- Passwords are stored only as salted bcrypt hashes.
- Our databases are encrypted at rest by our database provider.
- Sign-in cookies cannot be read by scripts on the page and are sent only over encrypted connections.
- Card details are handled by Stripe and never reach our servers.
- The admin console has its own sign-in, separate from customer accounts. Admin sign-ins and order review, approval and lodgement actions are recorded in an audit log.
- Access to personal information is limited to the people who need it to deliver our services.
No method of storing or sending information is completely secure. Please keep your password private and tell us straight away if you think someone else has used your account.
If a data breach is likely to cause serious harm to anyone, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.
7. How Long We Keep Your Information
| Information | How long we keep it |
|---|---|
| Account details and saved projects | While your account is open. When you close your account, we delete them, apart from the records below that we must keep. |
| Sign-in records | While your account is open. |
| Spectrum records | For as long as they are needed to protect frequencies from interference. They are anonymous, so closing your account does not remove them. |
| Tool requests | While your account is open. When you close your account, we remove your name and email address from them. |
| Payment and tax records | 7 years, as Australian tax and corporations law requires. |
| ACMA Services records, including coordination reports and their inputs | At least 7 years after lodgement or last use, to meet our record-keeping obligations as an accredited person. |
| Training records and certificates | 7 years after completion, so that certificates can still be verified. |
| Enquiries and quotes | For as long as we need them to deal with your enquiry and any work that follows, then up to 7 years as business records. |
| Website analytics and server logs | For the periods set by Vercel's service. |
| Information kept in your browser | Until you delete it or clear your browser data. |
When we no longer need information, we delete it or remove anything that identifies you, unless the law requires us to keep it.
8. Cookies and Browser Storage
We use only the cookies needed to run the platform. We do not use advertising or tracking cookies, and our web analytics does not use cookies.
| Cookie | Purpose | How long it lasts |
|---|---|---|
| noim3_session | Keeps you signed in. | Until you close your browser. Your sign-in also expires after 7 days. |
| noim3_auth_hint | Tells our pages that you are signed in, so that they show the right menu. It holds no personal information. | Until you close your browser. |
| admin_session | Keeps our staff signed in to the admin console. It is never set for customers. | 8 hours. |
Our tools also use your browser's local storage and IndexedDB to save your work and settings on your device, as described in Section 2.4. One third-party service also uses browser storage: on the HF Frequency Planner, Mapbox's map software stores a random identifier, which it sends to Mapbox to count map loads for billing. It is needed to show those maps, and we do not receive it. If you block cookies, you will not be able to sign in. If you block browser storage, our tools will not be able to save work on your device.
9. Access, Correction and Deletion
You can ask us to:
- give you access to the personal information we hold about you;
- correct information that is wrong, out of date or incomplete;
- close your account and delete your information, apart from records we must keep by law (see Section 7); and
- give you a copy of your saved projects in a machine-readable format.
Spectrum records are anonymous. They are not linked to you or your account, so we cannot find them by account, and they are not part of access, correction or deletion requests.
If the GDPR or UK GDPR applies to you, you can also object to or restrict some processing, and withdraw any consent you have given.
To make a request, email costa.manavis@noim3.com or choose "Privacy, Legal & Data Requests" on our contact page. You can also delete your account yourself with the Delete Account button on your Account page. We email you a link to confirm before anything is deleted. We may need to confirm your identity before we act on a request. We will respond within 30 days, and there is no charge for making a request.
10. Age Requirement
Our services are for professional use, and you must be at least 18 years old to create an account, as our Terms of Service set out. We do not knowingly collect personal information from anyone under 18. If you believe we have, please contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, we will also tell you by email or with a notice on the platform. If you keep using noIM₃ after a change, the updated policy will apply.
12. Questions and Complaints
If you have a question or complaint about this policy or about how we handle your personal information, please contact us. We will respond to a complaint within 30 days.
noIM3 Pty Ltd (trading as noIM₃)
ACN: 696 098 316
ABN: 60 696 098 316
Registered address: 62 Hiller Rd Reynella, Adelaide, South Australia, 5161
Privacy contact: costa.manavis@noim3.com
Web: noim3.com/contact
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Questions about this policy? Contact us and we'll respond within 2 business days.